I've had to speak with CS a few times over the years, ram upgrades, a new keyboard (due to a coffee spill, $17.00). In the beginning the Indian CS was a little rough, I think they've ironed out quite a bit of the mis-com problems. Worst case scenario, you ask repeatedly to talk to someone here in the States... They sell Dell's at Staples now, so you can go check 'em out. Mine is 3 years old, and very used 9300 Inspiron, 2 gigs ram, and a slow-ass processor, haha 1.6 gigs! It also has a huge 17" screen, so I'll be going for a 14" screen or less for my next Dell..